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lana m ruffins
2 cilt bulundu.
Cilt sonuçları
Re-inventing your contact center
Lana M. Ruffins, Lisa M. Schwartz, Natalie L. Petouhoff · Pearson Education
272 sayfa · 2006
Call centers / Customer relations / Customer services / Management / Customer relations, management
Be the Best Agent Ever!
Natalie L. Petouhoff, Lisa Schwartz, Lana M. Ruffins · Pearson Education, Limited
208 sayfa · 2006
Customer services / Call centers