Yazar
christopher w l hart
5 cilt bulundu.
Christopher W. L. Hart · Educational Institute of the American Hotel & Motel Association
319 sayfa · 1986
Hotels / Marketing / Bars (Drinking establishments) / Taverns (Inns) / Hôtels
Christopher W. L. Hart, Christopher W. Hart, Christopher E. Bogan · McGraw-Hill
281 sayfa · 1992
Malcolm Baldrige National Quality Award / Total quality management / Qualitatsmanagement
Christopher W. L. Hart · AMACOM
184 sayfa · 1993
Consumer protection / Consumer satisfaction / Quality of products / Warranty
W. Earl Sasser, Christopher W. L. Hart, James L. Heskett · Maxwell Macmillan Canada
632 sayfa · 1991
Service industries / Management / Case studies
James L. Heskett, W. Earl Sasser, Christopher W. L. Hart · Livraria Pioneira Editora
314 sayfa · 1994
Customer services / Sales management