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Claire Engle
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The ITIL V3 Factsheet Benchmark Guide - An Award-Winning ITIL Trainer s Tips on achieving ITIL V3 and ITIL Foundation Certification for ITIL Service Management
Ivanka Menken, Claire Engle, Michael Wedemeyer · The Art of Service
132 sayfa · 2007
Information Management / Information Technology / Management Information Systems / Business & Investing / Management / Business & Economics : Information Management