Yazar
Jos Lemmink
5 cilt bulundu.
Cilt sonuçları
Managing Service Quality
Paul Kunst, Jos Lemmink · Sage Publications Ltd
128 sayfa · 1996
Customer services / Management / Quality control / Quality assurance / Dienstensector
Managing service quality
Paul Kunst, Jos Lemmink · J.G.M. Hendrikx Innovation Trading
Sayfa sayısı yok · 1995
Customer services / Management / Service industries / Total quality management / Quality control
Service quality and management
Paul Kunst, Jos Lemmink, Bernd Stauss · Yayınevi bilinmiyor
314 sayfa · 1999
Customer services / Quality control / Congresses / Consumer satisfaction