Yazar
Terry G Vavra
5 cilt bulundu.
Cilt sonuçları
Improving your measurement of customer satisfaction
Terry G. Vavra · ASQ Quality Press
490 sayfa · 1997
Evaluation / Consumer satisfaction / Evalation / Évaluation / Evaluatie
Aftermarketing
Terry G. Vavra · Business One Irwin
292 sayfa · 1992
Consumer satisfaction / Customer relations / Attitudes / Customer services / Advertisers
Loyalty myths
Timothy L. Keiningham, Terry G. Vavra, Lerzan Aksoy, Henri Wallard · Wiley
272 sayfa · 2005
Customer loyalty / Loyalty / Customer services
