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A Complete and Balanced Service Scorecard
Rajesh K. Tyagi, Praveen Gupta, Rajesh Tyagi · Pearson Education, Limited
320 sayfa · 2008
Kategori yok
Six Sigma for Transactions and Service
Parveen S. Goel, Praveen Gupta, Rajeev Jain, Rajesh K. Tyagi · McGraw Hill
558 sayfa · 2004
Quality control / Production management / Process control / Six sigma (Quality control standard)