Micromessaging

2007-05 • EN

Yazan Stephen Young

Stephen Young, one of the foremost experts on leadership, introduces the concept of micromessages-the gestures, facial expressions, tones of voice, word choices, eye contact, and interactive nuances that can be either debilitating or empowering to employees and to the power of leadership. Once you understand these micromessages, you'll be able to improve your leadership skills byGetting inside your organization's cultural DNA to spark change Diffusing negative micromessages (microinequities) and use positive micromessages (microadvantages) to spark creativity, improve performance, and exceed goals Infusing positive micromessages at all levels of the organization, achieving a strong, inclusive, and high-performing work environment